Hypertext Solutions Private Limited (“we,” “us,” or “our”) respects the privacy of visitors and customers (“you”) using our website ebaxxa.com (“Website”).
This Privacy Policy explains how we collect, use, share, and safeguard your personal information in accordance with the applicable laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).
By accessing or using our website, you agree to this Privacy Policy.
1. Information We Collect
We collect only the information necessary for our business operations — to process your orders, provide customer support, improve our services, and deliver a personalized shopping experience.
This includes (but is not limited to):
- Personal details: name, gender, billing/shipping address, phone number, and email address.
- Order information: product details, payment confirmation, and delivery status.
- Device and usage data: cookies, IP address, browser type, and website interaction data.
- Optional data: images or customization files uploaded for personalized products (e.g., photo prints, stickers, or custom designs).
We do not store your debit/credit card or UPI information.
2. Use of Personal Information
Your personal information may be used for the following purposes:
i. To process and fulfill your orders.
ii. To provide customer support and respond to queries.
iii. To inform you about order status, offers, or relevant services.
iv. To improve our website experience and optimize product offerings.
v. To comply with legal obligations and regulatory requirements.
vi. For legitimate internal business purposes such as analytics and security.
3. Disclosure of Information
We do not rent, sell, or trade your personal data to third parties for marketing purposes.
We may share your information only with:
- Our trusted service providers (for logistics, payment processing, or customer support).
- Law enforcement or legal authorities, if required under applicable law.
- Affiliates or successors, in case of a merger, acquisition, or reorganization of the company.
All third parties handling your data are required to follow reasonable security practices.
4. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and remember user preferences.
Cookies help us:
- Recognize returning users.
- Understand site performance and improve usability.
- Serve personalized content or promotional offers.
You can disable cookies in your browser settings, but doing so may limit some website functionalities.
5. User Rights and Consent
You have the right to:
- Access, correct, or update your personal data.
- Withdraw your consent to data processing (prospectively).
- Request deletion of your personal data from our active systems.
You can exercise these rights by contacting us at care@ebaxxa.com.
Please note, withdrawal or deletion requests may limit your access to certain services (e.g., order history or customization records).
6. Data Retention and Security
We use reasonable organizational, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration.
However, no online system is completely secure. In the event of unforeseen incidents such as hacking, network outages, or force majeure events (fire, flood, civil unrest, etc.), ebaxxa.com will not be held responsible for any data breach or loss beyond our reasonable control.
7. Data Deletion Requests
You may request deletion of your personal data by emailing care@ebaxxa.com with details like your registered email, phone number, or order ID.
After verification, your personal data will be deleted from active systems within a reasonable timeframe, except where retention is required for:
- Legal compliance, fraud prevention, or dispute resolution.
- Internal record-keeping or statutory obligations.
Certain anonymized or aggregated data may be retained for analytics purposes.
8. Grievance Redressal
For any discrepancies, complaints, or queries related to data handling, you may reach our designated Grievance Officer under the IT Act:
Name: Grievance Officer, Hypertext Solutions Private Limited
Email: care@ebaxxa.com
Address: 24, Vysya Bank Colony, 1st Main Road, 1st Cross Rd,
BTM 2nd Stage, Bengaluru, Karnataka 560076, India.
9. Policy Updates
We reserve the right to modify or update this Privacy Policy at any time. Changes will be effective upon posting on this page.
We encourage you to review this page periodically to stay informed.